Clara Shih
VP & Head of Business AI, Meta | Former CEO, Salesforce AI | Founder, Hearsay Systems
Vice President and Head of Business AI at Meta, former CEO of Salesforce AI, and founder and Executive Chair of Hearsay Systems. Led the development and launch of Salesforce Agentforce and the Einstein 1 Platform, orchestrating autonomous AI agents for CRM, service, and marketing workflows. Author of the New York Times-featured book 'The Facebook Era', Stanford BS/MS in Computer Science, and Oxford Master's graduate.
Areas of focus
Professional niches
Proof of Work
Salesforce Agentforce: Autonomous Enterprise Multi-Agent Orchestration
Spearheaded the product architecture of Agentforce, enabling enterprises to deploy autonomous AI agents with unified CRM data grounding, Atlas reasoning engines, and policy guardrails that operate without rigid hardcoded decision trees.
Enterprise agent reliability requires high data cleanliness and granular field-level permissioning across fragmented legacy enterprise systems.
Context: Atlas Reasoning Engine, Einstein Trust Layer, CRM Data Cloud grounding.
View missionThe Blueprint for Enterprise Autonomous Agents in Customer Workflows
Formulated the enterprise framework contrasting predictive machine learning, conversational copilot bots, and fully autonomous action-taking agents capable of resolving multi-step business cases end-to-end.
Organizational cultural resistance and legacy service metrics (such as handle time versus resolution quality) complicate enterprise agent deployment.
Context: Enterprise CRM workflows, human-in-the-loop escalation matrices, generative customer interactions.
View mission